GROUP PROGRAM POLICIES

Welcome to Young Singers Academy! We are so excited to be on this singing journey with you and your child. Consistency is key and will yield amazing results. Our YSA Dream Team of voice educators reserve time on their schedules, plan for your lessons, and invest in the long-term development of each student. In order to develop the highest level of excellence in learning, the following policies must be adhered.
 
GROUP TERM TUITION:
100% Happiness Guarantee. If you do not love your first lesson, you will receive your money back. Simply click here and complete this withdrawal form within 24 hours of your first lesson, and we will refund the full tuition, excluding the non-refundable $25 registration fee.
Group enrollment is a financial and educational commitment for the duration of the Term. The monthly payment option does not constitute a month-to-month enrollment. 

1. A $25 non-refundable registration fee is due at initial sign-up.
2. Included in the Group Term:
   • Reserved weekly lesson with 4:1 student to teacher ratio
   • Practice Space App to send info directly to your child and reward practice
   • Student Events to build global friendships and performance skills
   • Annual Virtual Recital for Family and Friends to celebrate progress
3. All monthly tuition is due on the 1st of each month and is billed automatically to your credit card via auto-pay.
4. A late fee of $25 will be charged if payment is not received by the 10th of the month. 
5. If tuition is not received 10 days after the due date, lessons will be terminated and the spot will be filled with another student. 
6. There will be no refunds later than 24 hours after the first class.
7. Young Singers Academy cannot issue refunds for classes your child did not attend due to other events, illness(es) and/or planned or unplanned school closings.

ATTENDANCE:

1. Go to ysa.opus1.io to sign into lessons and view the calendar.
2. Students are expected to be punctual to their weekly lessons.
3. Students who are 10 minutes late for a lesson cannot be guaranteed their lesson.

 
MISSED LESSONS: 

1. Before you cancel, consider a "No Singing" Lesson! There's still plenty to do even if you are sick (no fever) or have lost your voice and can't sing!​
2. Your courtesy is appreciated! Please cancel via ysa.opus1.io to notify your voice educator. 
3. There are no make ups for group lessons. We'll send you the replay! 
4. No tuition credit or refund will be provided for missed lessons.

SCHEDULING AND STUDENT PLACEMENT CHANGES:

1. Teacher Cancellations. For any lessons missed by a teacher, we will provide a substitute. If a substitute is unavailable, an additional group class will be scheduled. There are no refunds.
2. We reserve the right to modify the classes, student placement, change instructors or site as necessary.
3. Low Enrollment. YSA reserves the right to cancel classes with low enrollment. Students may be given the opportunity to transfer to another class or have a private lesson in lieu of the group class. We will contact you at least 48 hours before the second class of the term with the option of: 

1. Staying solo in a rolling admissions group class. You’ll receive 15% off private lesson pricing with group term commitment. When others join, group pricing will return.
2. Converting to private lesson monthly membership with a 5% discount
3. Receiving a full refund (no charge for the first week’s private lesson), excluding the $25.00 non-refundable registration fee.

PHOTO/VIDEO RELEASE:
Observation/Photo/Audio/Video Release for Internal Educational Use.
Permission is hereby granted for Young Singers Academy and The Vielka Method™ and its authorized agents to observe, photograph, audio record, and/or video your child exclusively for internal, educational use at any time presently or in the future during lessons, classes, and events. You understand that any such photographs and recordings become the property of Young Singers Academy and The Vielka Method™ and may copyright such media in its name. Permission is granted for these recordings to be used for teacher training within a private unlisted network for educational purposes and professional development.
 
 
Social Media Release.
Unless requested in writing by clicking here to submit this opt out form, Young Singers Academy is granted permission to photograph, audio record, and/or video of the students to use in promotional materials and social media.  Permission is also hereby granted for Young Singers Academy to copyright such media in its name. 
 
DISCLAIMERS:

1. We reserve the right to refuse service to anyone.
2. Policy effective upon enrollment. Your cooperation is greatly appreciated. 
3. Policies & terms are subject to change.

CODE OF BEHAVIOR: KIND + FAIR + SAFE + HONEST
Young Singers Academy requires your child to meet the above standards of behavior. We reserve the right to terminate membership, in which case prorated tuition will be refunded. We will seek to communicate and resolve any issues with families prior to dismissals. 

ENROLLMENT AUTO-RENEW:

1. Group Term Auto-Renew.  For your convenience, Group Program students  are auto-renewed from term-to-term. This means your child will receive priority registration by being automatically enrolled in the following Group Term.
2. Discontinuing Term Auto-Renew. You will receive an email reminder before the next term auto-renews. To opt out, click here and submit this form by the following deadlines:

• by December 15th to opt out of the Spring Term (February-June)
• by May 15th to opt out of the Summer Term (July-August)
• by July 15th  to opt out of the Fall Term (September-January)

MEDICAL TREATMENTS AND INJURIES:

1. Medical Treatment. If your child is injured and requires medical attention and you cannot be reached for instructions, you do hereby give authority to Young Singers Academy to obtain necessary emergency medical treatment for your child with the understanding that the family will be notified as soon as possible. You give permission for Young Singers Academy personnel to treat minor injuries on site. 
2. Injuries. You assume all risk of injury or harm to the child(ren) or adult(s) associated with participation in activities at Young Singers Academy and agree to release, indemnify, defend and forever discharge Young Singers Academy and its officers, volunteers, employees, contractors and agents,  from all liability, claims, demands, damages, costs, and expenses in the unlikely event of injury, property damage or theft sustained by your child(ren) or adult student.​